Balancing technology & talent to propel customer experience

Published on May 29, 2024

Delve into the evolving landscape of customer experience (CX) and the crucial balance between technology and talent. With AI reshaping CX strategies, organizations are implementing generative AI to enhance operations. However, despite automation advancements, human interactions remain vital. Savita Jones, Senior Vice President of North American operations at HGS, provides insights on navigating this balance and enhancing CX.

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