The human advantage: Why ‘soft’ skills matter more in an AI world
Published on October 27, 2026
Charlene Young, Chief People Officer at de Novo Solutions, explores why soft skills such as empathy, communication, judgement and resilience are becoming increasingly valuable in an AI-driven world. She argues that while technical expertise and AI literacy remain important, these uniquely human capabilities can help professionals stand out, build trust and progress into leadership.
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